PRIVACY POLICY
Last Updated February 6, 2025
Protecting your privacy is at the heart of everything we do, ensuring a secure and transparent experience every day.
BOOMM Pty Ltd (ABN 52 655 116 233) ("BOOMM", "we", "our" or "us") is committed to protecting the personal information of our customers in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all information collected through our website (boomm.au), mobile sites, and mobile applications (collectively referred to as the "Sites"). It outlines how we collect, use, store, and disclose your personal information.
By using our Sites, making a purchase, or engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
We may update this Privacy Policy periodically, with the latest version available at boomm.au/privacy-policy.
- [I. Age Restriction] -
✔️ You must be 18 years or older to use our Sites.
✔️ Alcohol sales and delivery will not be provided to minors.
✔️ If we discover we have unknowingly collected information from a person under 18,we will delete the information immediately or report it as required by law.
- [II. What Personal Information We Collect] -
We collect personal information only when reasonably necessary to provide our services.
This may include:
✔️ Full Name
✔️ Delivery Address
✔️ Email Address
✔️ Phone Number
✔️ Payment Information (e.g., credit/debit card details)
✔️ Date of Birth & Proof of Age (to verify legal drinking age)
✔️ IP Address & Device Information
✔️ Order & Purchase History
✔️ Location Data (for delivery purposes)
We may also collect additional information when required for verification, legal compliance, or customer support.
- [III. Who We Collect Information From] -
During our operations, we collect personal information from:
✔️ Customers who place orders via our Sites.
✔️ Delivery Recipients who accept deliveries.
✔️ Delivery Partners who provide transportation services.
✔️ Merchants & Suppliers who stock our products.
- [IV. How We Collect Your Information] -
We collect personal information in the following ways:
✔️ When you create an account or place an order.
✔️ When you verify your identity for age-restricted purchases.
✔️ When you contact customer support.
✔️ Automatically via cookies & tracking technologies.
✔️ From third-party partners (e.g., payment processors, analytics providers).
Please note: While providing your personal information is voluntary, failure to provide such information may prevent us from processing your orders or providing our services.
- [V. Why We Collect & Use Personal Information] -
We collect and use your information for the following purposes:
✔️ Order Processing & Fulfillment: To process and deliver your orders.
✔️ Age Verification: To verify your identity and confirm legal drinking age.
✔️ Payment Processing: To facilitate payments and manage refunds.
✔️ Service Improvement: To analyze and enhance our services and customer experience.
✔️ Communication: To send you updates, promotions, and offers (only if you have opted in).
✔️ Legal Compliance: To ensure compliance with applicable laws, including Australian liquor laws.
We will not use your personal information for any other purpose without your explicit consent, unless required by law.
- [VI. Sharing of Your Personal Information] -
We may share your personal information with:
✔️ Merchants & Suppliers: For order fulfillment.
✔️ Delivery Partners: For completing deliveries.
✔️ Payment Processors & Financial Institutions: For processing transactions.
✔️ Regulatory Authorities: When required by law.
Important: We do NOT sell or rent your personal information to third parties.
Third-Party Payment Processing:
We use secure payment gateways (e.g., Stripe, PayPal, Apple Pay, Google Pay) to process payments. BOOMM does not store your full credit/debit card details on our systems.
- [VII. Direct Marketing] -
If you opt-in, we may send you promotional emails, SMS, or push notifications about our products and services.
You can unsubscribe at any time by:
🔕 Clicking the “unsubscribe” link in our emails.
👤 Updating your preferences in your account settings.
✉️ Contacting us at: hello@boommalcoholdelivery.au
We respect your communication preferences and will honor all opt-out requests.
- [VIII. Cookies & Tracking Technologies] -
We use cookies and tracking technologies to:
✔️ Enhance website functionality.
✔️ Analyze usage patterns.
✔️ Deliver personalized experiences.
You can disable cookies in your browser settings; however, please note that some features on our Sites may not function properly as a result.
- [IX. How We Store & Protect Your Information] -
BOOMM employs industry-standard security measures to protect your personal data, including:
✔️ SSL Encryption: For secure transactions.
✔️ Firewalls & Anti-Virus Protection: On our servers.
✔️ Restricted Access: To sensitive data.
We retain your personal information only for as long as necessary to fulfill our services or comply with legal obligations. Once your information is no longer required, we will securely delete or anonymize it.
Disclaimer: Despite our security efforts, no online transmission is completely secure. By using our Sites, you acknowledge and accept that you provide your information at your own risk.
- [X. How You Can Access or Update Your Information] -
You have the right to:
✔️ Request access to your personal data.
✔️ Request corrections or updates to your personal data.
✔️ Request the deletion of your personal data (subject to any legal retention requirements).
To exercise these rights, please contact us at: hello@boommalcoholdelivery.au. We will respond to your request within 30 days.
- [XI. Public Information & User Reviews] -
Any reviews, testimonials, or comments that you submit on our Sites may be publicly visible. Please be aware that BOOMM is not responsible for the content you choose to share publicly.
- [XII. Complaints & Contact Information] -
If you have any privacy-related concerns or complaints, please contact us at:
✉️ Email: hello@boomm.au
We will acknowledge your request within 5 business days and aim to resolve complaints within 30 days.
If you remain unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🌐 Website: www.oaic.gov.au
✉️ Email: enquiries@oaic.gov.au
📞 Phone: 1300 363 992
- [XIII. Changes to This Privacy Policy] -
BOOMM reserves the right to modify this Privacy Policy at any time.
Any updates will be posted on our Sites, and we recommend that you review this page periodically to stay informed about how we protect your information.