Yes! 🚀 We offer same-day alcohol delivery to ensure you get your favorite drinks quickly and conveniently.

Delivery Time: Most orders are delivered within 30 minutes.

Important Notes:

✅ ID verification is required upon delivery.

✅ Delivery times may vary during peak hours, weekends, or holidays.

✅ If you're in a remote area, please check availability before ordering.

💡 Want your drinks even faster? Try our express alcohol delivery service for ultra-fast dispatch!

Placing an order is quick and easy—whether you're shopping on our website or using our iOS/Android app. Follow these simple steps:

1️⃣ Enter Your Delivery Address

Start by entering your delivery address in the address bar. This ensures you see only the available items in your area.

2️⃣ Browse & Search

🔍 Use filters to narrow down products by category, price range, or brand.
🔎 Or, use the search bar to quickly find your favorite drinks.

3️⃣ Add Items to Your Cart

🛒 Found something you like? Click "Add to Cart" to save it for checkout.

4️⃣ Review Your Order

Click the cart icon to review your selections. Make sure to confirm:
✔️ Billing & shipping information
✔️ Selected products & quantities

5️⃣ Customize Your Order

Before placing your order, you have the option to:
🎁 Send as a Gift: Mark your order as a gift and provide the recipient’s details.
🔄 Auto-Refill Enrollment: Opt-in for recurring deliveries (if available).
📅 Schedule a Delivery: Choose a specific date & time window or select ASAP for immediate dispatch.
🏷 Apply Promotions: Enter any promo codes at checkout.

6️⃣ Place Your Order

Once everything is set, click "Place Order" to finalize your purchase. 🎉
✅ You'll receive an order confirmation via email or SMS, along with tracking details.

💡 Need help? Our customer support team is here to assist you! 😊

You can add specific delivery instructions (such as a gate code, building access details, or notes for the doorman) in the "Delivery Notes" section during checkout.

🚚 How it works:
1️⃣ At checkout, look for the "Delivery Notes" field.
2️⃣ Enter any special instructions for the driver (e.g., “Leave at the front door” or “Call upon arrival”).
3️⃣ Our driver will receive these instructions and follow them whenever possible.

💡 Tip: If you have urgent delivery instructions, you can also contact our support team after placing your order. 😊

Yes! 📦 You can track your order in real-time to know exactly when your drinks will arrive.

🚀 Most local deliveries arrive within 30 minutes or less.

How to Track Your Order:

📩 SMS Tracking Link: After placing your order, you'll receive a live tracking link via SMS.
🌐 Order History: You can also find the tracking link in your account’s order history on our website or mobile app.

💡 Tip: If you experience any issues with tracking, contact our customer support for assistance! 😊

We sincerely apologize for any inconvenience! 🙏 Please contact our Customer Experience Team immediately at hello@boomm.au, and we will resolve the issue as quickly as possible.

What to Do:

📩 Report the issue within 24 hours of delivery.
📸 Provide photos (if applicable) to help us verify the mistake.

Refund & Exchange Policy:

✅ If the wrong item is received and remains unopened, we can typically arrange an exchange at a convenient time.
❌ Opened or consumed items cannot be refunded or returned.

⚠️ Important: Requests made after 24 hours may not be accommodated.

💡 Need help? Reach out to our support team ASAP for a fast resolution! 🚀

If our driver attempted to deliver your order but was unable to complete the delivery (e.g., no one was home or ID verification failed), please contact our Customer Experience Team as soon as possible.

What Happens Next?

📩 Reschedule Your Delivery: We can arrange a new delivery time, but a redelivery fee may apply.
❌ Cancel & Refund: If you prefer to cancel, a restocking fee may be deducted from your refund.

💡 Tip: To avoid missed deliveries, make sure someone 21+ (or the legal drinking age) is available with a valid ID to receive the order. 🚀

Orders are processed and dispatched quickly, so if you need to cancel, please contact our Customer Experience Team immediately.

Cancellation Policy:

❌ Within 10 minutes of placing the order: You can cancel, but a $3 restocking fee may apply.
🚚 After dispatch: Cancellation may not be possible as your order is already on the way.

💡 Need to cancel urgently? Reach out to our support team as soon as possible to check your options!